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Privacy Policy

High Profile Holding Pty Ltd (referred to as "we", "us", or "our") is committed to protecting the privacy of your personal information. This policy describes how we collect, use, and handle your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

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1. Collection of Personal Information We collect personal information that is reasonably necessary for us to carry out our buyer's agency functions and to provide you with property-related services and marketing. The types of personal information we may collect include:

  • Identity Information: Name, date of birth, and government-issued identification.

  • Contact Information: Email address, mailing address, phone number.

  • Financial & Investment Information: Financial capacity, budget, and property preferences (as required to perform our services under your Engagement Form).

  • Billing Information: Payment details and transaction history.

  • Usage Data: Information about how you use our website (e.g., IP address, browser type, location data).

We collect information directly from you when you:

  • Engage us for buyer's agency services or execute a Service Agreement.

  • Communicate with us via WhatsApp, CRM portals, email, or phone.

  • Submit property specifications or search criteria.

  • Subscribe to our newsletters or property updates.

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2. Use of Personal Information We use the personal information we collect for the following primary purposes:

  • To provide and deliver buyer's agent services (e.g., property searching, shortlisting, and negotiation).

  • To verify your identity and authority to purchase property.

  • To communicate regarding property opportunities, billing, or inquiries.

  • To market and promote our services (you can opt-out at any time).

  • To comply with legal obligations (e.g., Anti-Money Laundering and property industry regulations).

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3. Disclosure of Personal Information We may disclose your personal information to third parties as reasonably necessary to perform our services, including:

  • Property Stakeholders: Selling agents, vendors, and developers (to facilitate inspections and offers).

  • Professional Partners: Solicitors, mortgage brokers, and building/pest inspectors (as coordinated under Clause 1.11 of our Agreement).

  • Service Providers: IT providers, CRM platforms, and secure communication tools.

  • Legal Requirements: Where required by law, court order, or to recover outstanding fees (under Clause 1.8.1).

We do not sell your personal information to third parties for marketing purposes.

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4. Data Security We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access through physical, electronic, and managerial procedures. However, as noted in our contract, while we use secure channels like CRM systems and WhatsApp, data transmission over the internet cannot be guaranteed as 100% secure.

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5. Access and Correction You have the right to request access to the personal information we hold about you and to request corrections. To make such a request, please contact us using the details below.

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6. Cookies and Tracking Our website uses cookies to enhance user experience and analyze traffic. You can adjust your browser settings to refuse cookies, though this may limit site functionality.

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7. Contact Us If you have any questions or complaints about this Privacy Policy, please contact: Nicola Webb High Profile Holding Pty Ltd Kewarra Beach, QLD, Australia Email: nicola@hpbuyersagent.com.au Phone: 0487 456 177

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Policy Effective Date: 1st December 2025

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